Last updated: 20 August 2026
EKOPOD respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how EKOPOD collects, uses, stores and discloses personal information when you interact with us, including through our website, social media pages, advertising, enquiry forms and other communications.
1. Personal information we collect
Depending on how you interact with us, we may collect information including:
- Your name
- Phone number
- Email address
- Suburb, postcode or property location
- Details about the type of EKOPOD or building you are interested in
- Preferred size, layout, budget and project timeframe
- Information you provide through website enquiry forms, Facebook, Instagram, Messenger or other advertising platforms
- Records of communications and enquiries
- Technical information relating to use of our website, such as browser, device and website interaction data
We generally do not seek to collect sensitive personal information unless it is reasonably necessary and you have provided it to us voluntarily or otherwise consented to its collection.
2. How we collect personal information
We may collect personal information when you:
- Submit an enquiry through our website
- Complete a Facebook or Instagram lead form
- Contact us through Messenger or another social media platform
- Call, email or otherwise contact EKOPOD
- Request a quote, consultation or further information
- Engage with our advertising or website
We may also collect information through cookies, analytics tools and advertising technologies used on our website.
3. How we use your information
We may use personal information to:
- Respond to enquiries
- Provide information about EKOPOD products, pricing and services
- Assess your requirements and suitability for an EKOPOD project
- Prepare quotes or proposals
- Contact you regarding an enquiry or potential project
- Provide customer service
- Improve our products, services, website and advertising
- Measure the effectiveness of marketing campaigns
- Maintain business and customer records
- Comply with legal and regulatory requirements
Where permitted, we may also contact you about EKOPOD products, services or offers that we reasonably believe may be relevant to you. You may ask us to stop marketing communications at any time.
4. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- Employees and authorised representatives of EKOPOD
- Contractors, consultants and professional advisers assisting with your enquiry or project
- Website hosting, email, CRM, analytics and technology providers
- Advertising and social media platforms such as Meta and Google
- Payment, accounting or administrative service providers
- Government authorities or regulators where required by law
We do not sell personal information to third parties.
Some technology and service providers may process or store information outside Australia. The locations used by these providers may change from time to time.
5. Website, cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the website, improve its performance and measure advertising effectiveness.
Third-party services such as Google and Meta may also use cookies or similar technologies in accordance with their own privacy policies.
You may be able to manage or disable cookies through your browser settings.
6. Storage and security
EKOPOD takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through our website, email systems, business software and third-party service providers.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing a request.
8. Retention of information
We retain personal information for as long as reasonably required for the purposes for which it was collected, our business and record-keeping requirements, or applicable legal obligations.
When information is no longer required, we may securely delete, destroy or de-identify it.
9. Privacy enquiries and complaints
If you have a question, concern or complaint about how EKOPOD handles your personal information, please contact us.
Email: enquiries@ekopod.com.au
We will review privacy enquiries and complaints and aim to respond within a reasonable timeframe.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The current version will be published on our website with the date it was last updated.